• Internal stakeholders and product owners unfortunately had a very limited understanding of how fibre worked.

  • The majority of the developers were not informed about the product at all, and were unfortunately being treated as java ‘code monkeys’

  • The difference between logical connections and physical connections was hugely important to the service portal and NBN Co product offering, but these insights were not understood by people involved in our projects.

 

 

 

How might we...

Create…

a better form in 'the portal'

For…

non technical users

To…

easily and successfully order NBN Co products

And improve…

the overall user experience of the portal and increase successful completion of orders