Beautiful, accurate and delightful documentation can help illustrate user journeys, process flows and research outcomes. These documents needed to be very ‘polished’ to impress internal stakeholders so they would take the learnings seriously.


  • Documented research outcomes.

  • Socialised design documents with stakeholders and colleagues to check for accuracy.

  • Created an internal knowledge base (confluence) for documents and findings to be uploaded as a reference for the team.